Refund policy

At ONEAT, we want you to receive your products in the best possible condition. Please read our Return & Refund Policy carefully before placing your order.

1. Return Window

We offer a 5-day return policy. You may request a return within 5 days of receiving your order.

To be eligible for a return, the product must be unused, unopened and in its original packaging and condition. You must also provide your order details or proof of purchase.

Important: Opened Products Cannot Be Returned

For products packed in a zip-lock/resealable bag, the seal must remain completely intact.

If the zip-lock seal has been opened, tampered with, or the product has been used or partially consumed, the product will not be eligible for return or refund.

This condition applies for hygiene, safety and product-quality reasons.

2. How to Request a Return

To request a return, contact us at:

support@oneat.in

Please provide your order number and details of the reason for the return.

Do not send the product back before your return request has been approved and return instructions have been provided by ONEAT. Products sent without prior approval may not be accepted.

If your return is approved, we will provide the applicable return instructions.

Return Address:
ATRAI ORGANIC FARMS PRIVATE LIMITED
15th, 34/1, Aurora Waterfront
Street Number 27
Indian Overseas Bank
Salt Sector 5, Bidhan Nagar
North Twenty Four Parganas
West Bengal – 700091

3. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a product that is damaged, defective, tampered with, or different from the product you ordered, contact us as soon as possible at support@oneat.in.

Please provide your order number along with clear photographs/videos of the product and packaging so that we can assess the issue and provide an appropriate resolution.

4. Non-Returnable Products

For safety, hygiene and quality reasons, we do not accept returns for:

Opened or used products
Products with an opened or tampered zip-lock seal
Partially consumed products
Food or consumable products that have been opened
Products that have been repackaged or altered
Products returned without their original packaging
Gift cards, if applicable
Sale or promotional items, if applicable

If you are unsure whether your product is eligible for return, please contact us before sending it back.

5. Exchanges

ONEAT does not offer direct exchanges unless specifically approved by our customer support team.

If you receive an incorrect, damaged or defective product, please contact us at support@oneat.in, and we will review the issue and provide an appropriate resolution.