Terms of service

Welcome to ONEAT. These Terms & Conditions (“Terms”) govern your use of the ONEAT website and purchase of products through our website.

In these Terms, “ONEAT”, “we”, “us” and “our” refer to ATRAI ORGANIC FARMS PRIVATE LIMITED. “You”, “your”, “user” or “customer” refers to anyone accessing or using our website or purchasing our products.

By accessing or using our website, you agree to these Terms, our Privacy Policy, and other applicable policies. If you do not agree, please do not use our website.

1. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Attempt unauthorized access to our website, servers or accounts.

  • Introduce viruses, malware or harmful code.

  • Interfere with the operation or security of the website.

  • Use the website for fraudulent, illegal or abusive activities.

  • Copy, scrape or commercially exploit website content without permission.

  • Violate the intellectual property or privacy rights of others.

We may suspend or terminate access if these Terms are violated.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate. However, colours, packaging and appearance may vary from what is displayed on your screen.

Products are subject to availability, and ONEAT may limit quantities or discontinue products when necessary.

Product information provided on our website is for general informational purposes only and is not intended to constitute medical advice, diagnosis or treatment.

Please read product labels, ingredients, directions and warnings before using or consuming any product. Customers are responsible for determining whether a product is suitable for their individual needs, allergies or dietary requirements.

3. Orders

Placing an order constitutes an offer to purchase the selected products. An order is accepted only when confirmed by ONEAT.

We reserve the right to accept, modify or cancel an order due to reasons including:

  • Product unavailability

  • Pricing or technical errors

  • Incorrect information

  • Suspected fraudulent activity

  • Other legitimate operational reasons

Products purchased through our website are intended for personal use and not unauthorized resale.

4. Prices & Payments

Prices, discounts and promotional offers may change from time to time.

You agree to provide accurate billing and payment information and to pay all applicable product, tax, shipping and other charges shown at checkout.

ONEAT is not responsible for payment failures or delays caused by banks, payment gateways or other third-party providers beyond our reasonable control.

5. Shipping & Delivery

We aim to deliver orders within the estimated timeframe provided at checkout. Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including carrier delays, natural events, government restrictions or incorrect address information.

Customers are responsible for providing accurate shipping details.

For complete information, please refer to our Shipping Policy.

6. Cancellations, Returns & Refunds

Orders may be cancelled, returned or refunded in accordance with our Refund & Return Policy.

Please refer to the policy for information regarding:

  • Cancellation timelines

  • Return eligibility

  • Damaged or incorrect products

  • Refunds

  • Non-returnable products

7. Promotions & Free Gifts

ONEAT may offer discounts, coupon codes, free products or other promotional benefits from time to time.

Promotions may have specific conditions such as minimum order values, limited availability or validity periods. If an order no longer meets the conditions of a promotion due to cancellation, modification, return or refund, the promotional benefit may be withdrawn or adjusted.

8. Intellectual Property

All ONEAT trademarks, logos, product names, photographs, graphics, designs, text, videos and other website content belong to ONEAT or its licensors.

You may not copy, reproduce, modify, distribute or commercially use our content without prior written permission.

9. Reviews & Feedback

If you submit reviews, photographs, suggestions, feedback or other content to ONEAT, you give us permission to use, reproduce, modify, publish and display that content for business, marketing and promotional purposes.

You must ensure that your submitted content is lawful and does not violate the rights of others.

10. Third-Party Services & Links

Our website may contain links or services provided by third parties. ONEAT is not responsible for the content, products, services, policies or actions of third-party websites or providers.

Your use of third-party services is subject to their respective terms and policies.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our website.

12. Errors & Changes

ONEAT reserves the right to correct errors or inaccuracies relating to products, prices, promotions, availability or other information and update information or cancel affected orders where necessary.

We may also update these Terms from time to time. The latest version will be posted on this page.

13. Disclaimer & Limitation of Liability

Our website and Services are provided on an “as is” and “as available” basis, to the extent permitted by applicable law.

ONEAT does not guarantee that the website will always be uninterrupted, secure or error-free.

To the fullest extent permitted by law, ONEAT and its directors, employees, affiliates, agents and service providers will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or Services.

Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless ONEAT, its affiliates, directors, employees, agents and service providers from claims, losses or expenses arising from your violation of these Terms, applicable law, or the rights of another person.

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

16. Contact Us

For questions or complaints regarding our website or Services, you may contact:

ATRAI ORGANIC FARMS PRIVATE LIMITED, 15th, 34/1, Aurora Waterfront, Street Number 27, Indian Overseas Bank, Salt Sector 5, Bidhan Nagar, North Twenty Four Parganas, West Bengal – 700091

Email: support@oneat.in

 Phone: 914 7015 361

 Working Hours: 10AM-7PM

 Terms-related Email: support@oneat.in